Privacy Policy

DT Global Trade Limited ("we", "us", "our") is committed to protecting your privacy. This policy explains what data we collect, why we collect it, how we use it, and the rights you have over it.

1. Who we are

DT Global Trade Limited is a company registered in England & Wales. We are the data controller responsible for any personal data you share with us through this website or in the course of doing business with us.

Contact: info@dtglobaltrades.com · Newcastle upon Tyne, United Kingdom.

2. What data we collect

We collect only the data we need to respond to your enquiries and deliver our services:

• Identity data: first name, last name, job title.
• Contact data: email address, telephone number, company name, country.
• Enquiry data: the details you provide in our contact or quote forms about your project.
• Technical data: IP address, browser type, device information and pages viewed — collected via standard server logs and (where you have consented) analytics cookies.

3. Why we use your data (lawful basis)

We process your personal data on the following lawful bases:

• Legitimate interest — to respond to your enquiries and provide our services.
• Consent — for marketing communications and non-essential cookies, where you have actively opted in.
• Contract — to perform any contract we have with you as a client or supplier.
• Legal obligation — to meet our tax, accounting and trade compliance requirements.

4. How long we keep your data

We keep enquiry data for up to 24 months from your last contact with us, unless you become a client (in which case we keep it for the duration of the relationship and for 7 years afterwards to meet HMRC and accounting requirements). Marketing-list data is retained until you unsubscribe.

5. Who we share your data with

We do not sell your data. We only share it where strictly necessary, for example with:

• Trusted service providers (email, cloud storage, accounting) under written data-processing agreements.
• Customs authorities and freight forwarders where required to process a shipment on your behalf.
• Legal, regulatory and tax authorities where we are required by law to do so.

6. International transfers

Because we operate internationally, some service providers we use may store data outside the UK. Where this happens, we ensure appropriate safeguards are in place — including the UK International Data Transfer Agreement or equivalent.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention obligations).
• Object to or restrict our processing.
• Withdraw consent at any time, where consent is the lawful basis.
• Lodge a complaint with the Information Commissioner's Office (ico.org.uk).

To exercise any of these rights, email info@dtglobaltrades.com. We will respond within 30 days.

8. Cookies

We use a small number of cookies to operate the website and (with your consent) to understand how visitors use it. See our Cookie Policy for details.

9. Security

We take reasonable technical and organisational measures to protect your personal data — including encrypted transit (HTTPS), access controls, and regular reviews of who has access to what. No system is perfectly secure; if we ever experience a breach affecting your data, we'll notify you and the ICO as required.

10. Changes to this policy

We may update this policy from time to time. Material changes will be highlighted at the top of this page. The "Last updated" date above shows when the policy was last revised.

11. Contact us

Questions about this policy? Email info@dtglobaltrades.com or write to us at our registered office in Newcastle upon Tyne.